“During our appointment as owners/operators of a management rights business in Brisbane’s CBD and whilst assuming a committee member position, Stephanie Yun (of Strata Mastery) was successfully engaged as our Body Corporate Manager. Stephanie is the consummate professional. Stephanie possesses a wealth of legislative knowledge but what is more rare to find in a Manager, is both BCCM Act and building compliance detailed support. The complete package! In addition to this, phone calls and emails were always responded to in a timely manner and no question was considered trivial or irrelevant. The enthusiasm, dedication and passion shown toward clients and the strata industry is in a word, unsurpassed. Stephanie is particularly skillful and adept in managing any difficulties/disagreements between committee members, lot owners, service contractors, caretakers and negotiating agreeable outcomes. Highly recommended.”
Andy Ko & Carol Ho - Owner/Operator of Management Rights - Melaleuca Chase
“STRATA MASTERY – ASSIGNMENT OF MANAGEMENT RIGHTS (ON-SITE) TRAINING COURSE – If you are planning to buy management rights or want to up-skill within the strata industry, I would strongly recommend “Strata Mastery (SM)”. We were referred to SM by our Broker and Body Corporate Lawyer in preparation for our Assignment Interview. In just 3 days, the “New Entrant” Training Course taught us professional business practices and was extremely detailed. The knowledge and confidence my husband and I both gained from the course was impressive and without any doubt, better equipped us for our body corporate committee interview. Believe me! It was well worth it! Thank you so much Strata Mastery!”
Katherine Thomson - Executive Committee Member
“I was so impressed with “Strata Mastery” and the training course, I can’t wait to get them back again! We have a large complex Body Corporate in the Northern Territory and Stephanie Yun was considered “the best” and didn’t disappoint. The course content was specifically tailored to our location, our building and our caretaking agreement. “Strata Mastery” was on point, handled difficult situations well and were pragmatic at all times. I hope Stephanie gets back to Darwin – as I can’t wait to see her again. Thanks Stephanie, you are a true “professional”, and have elevated the work you do to a level we thought never existed.”
Wharf One & Wharf Two – Northern Territory, Darwin
Rebecca Zadegan - Executive Committee Member, The Grange
“This training was what I have been searching for. As a new Chairperson of a complex of 302 lots, we have been really struggling with the workload. What I intuitively knew, was provided in an easy to understand way over a 3 day intensive one-on-one program. The theory was clearly explained and then we did walkarounds to enable me in applying the theory to our unique situation. We chose the full package, which I’m super excited we did, because the Strata Mastery – “Platinum Club” is where it all comes together. The Committee has been doing the best we can but the foundations have been set up incorrectly and we were actually non-compliant in many areas. We were technically doing the Caretakers role, and operating from a significantly inaccurate budget. Now I have the knowledge to re-baseline the foundation, and can breathe deeper knowing I have 24/7 access to the RIGHT information. Strata Mastery are passionate trainers and I would absolutely recommend this training to ALL committees, caretakers and strata managers! This is the missing piece of the jigsaw puzzle I’ve been searching for. My only comment would be it felt a bit rushed, with such a wealth of information. I thoroughly enjoyed the training. Thanks Strata Mastery!”
Charmaine Kwong - Executive Committee Member
“It is with immense pleasure that I write this testimonial for the recent services provided by “Strata Mastery” to our Body Corporate. If any Body Corporate have issues with their Building Manager or even their Committee Members not understanding the “Code of Conduct” and obligations, “Strata Mastery” would be the training arena to go to.
Four members of our Body Corporate Committee and our Building Manager attended the “Strata Mastery” Building Compliance 101 and ABMA Code Utilisation & Code of Conduct course conducted by Strata Mastery.
The course was specifically tailored and customised to our scheme.
The structure of the course was easy to follow and informative as it gives clear practical guidelines around compliance obligations in relation to building management and maintenance for our building.
The course gave us “deep insights” into the non-exhaustive list of legislative requirements in areas of building management from both the Body Corporate and Building Management’s perspective.
In particular, the ABMA Code will be pertinent to our building as it will definitely assist in ensuring our common property and building is managed and maintained in accordance with the non-exhaustive list of Acts, Regulations, Codes of Practice and “Best Practice” delivery standards. As mentioned by Stephanie, “there is no gray, the Code is black and white”.
In a short period of time, I have found Trainers to be very professional, proactive and patient. Staff took the time to address issues we highlighted during the course and provided us with the appropriate solutions to achieve the best possible outcome for what was “best for the building”.
Stephanie Yun’s expert knowledge and understanding of the Body Corporate & Community Management Act and the ABMA Code was at the “tip of her fingers” and her attention to detail was exceptional. Stephanie adopts a personal hands-on-approach and was willing to assist without hesitation. She definitely had a genuine commitment in assisting us as she goes above and beyond to provide support and guidance after the course.
I have no hesitation in recommending “Strata Mastery” to any Body Corporate and would encourage all Committee Members and Building Managers to attend.
Thank you once again “Strata Mastery” for all your assistance!”
Sinnamon’s View, Brisbane
Alan Lyne - Body Corporate Chairperson
“We recently engaged “Strata Mastery” to deliver training and consultancy services to our incoming Building Manager. The Manager agreed that it was time well spent and that she had gained valuable information that would assist her ongoing management of the resort.
Initially the Committee was a little skeptical as to what would be achieved by having Strata Mastery involved. However over time from original discussions held through to the completion of the agreed training program, their approach was both professional, encouraging and patient.
Strata Mastery took the time to analyse the potential risk areas that would be confronting for the Manager and then set about providing the appropriate solutions. Upon completion of the training session, Strata Mastery also contacted the Committee and provided not only positive feedback but also things the Committee could do to work closely with the new Manager.
The exercise was both effective and enlightening and we are very appreciative of the technical skills that the Strata Mastery team we able to pass onto our new Manager. We have no hesitation in recommending Strata Mastery to any body corporate, employer or organisation and firmly believe that you would benefit from her expertise.”
The Emerald Resort, Noosa
Brad Burnett of ``Pest-Nett`` - General Pest & Termite Treatment Specialists
“As a business owner/operator our company growth until now, has been largely attributed to word-of-mouth and referrals from existing clientele. We had a desire to expand our business in the strata property space and although we had experience and dealings with bodies corporate, we were committed to keeping on top of any changes to (building compliance) legislation relating specifically to our service field and also to gain an understanding of the Body Corporate & Community Management Act, to better assist our strata clients.
After a chance conversation with Mr Ralph Martell of (Newstead) “London Woolstore Apartments”, I was introduced to “Strata Mastery”. From the get-go, Staff helped put us on the right path. We attended a series of half-day training sessions (which ranged from beginners through to advance levels) and Staff assisted us to gain an insight into the inner workings and legislative obligations of bodies corporate. I was genuinely impressed to find that Strata Mastery continued to provide support long after courses were held. In fact, I feel Trainers went out of their way to introduce the team to other like-minded, compliance conscious committee members, building managers, strata managers and property developers who shared our values.
It is my belief that if you are a business operator looking for a point of difference and industry recognition, you couldn’t go past attending Strata Mastery’s – “Body Corporate Best Practice” and “ABMA Code” short (4-hour) courses. Programs are affordable for any start-up business. Strata Mastery succeeds in making an otherwise clinical and complex subject, interesting, enjoyable and very easy to digest! The courses, in my view, are essential for any service contractor/business looking to expand or gain professional recognition within the body corporate market. Thank-you Strata Mastery!”
Brisbane City, Gold Coast, Sunshine Coast
Grace Hsu - Owner & Operator of Management Rights - Brisbane City
“OUR STRATA MASTERY TRAINING EXPERIENCE EXCEEDED ALL OUR EXPECTATIONS AND WE WERE IMPRESSED BEYOND WORDS – We cannot emphasise enough the importance of undertaking the “Strata Mastery” – Caretaker Performance Management Audit Training Course. In a word, our experience was phenomenal! The legislative/compliance knowledge, immediate, hands-on, fully customised course went far beyond our every expectations and taught us not only how to comply with our building management agreement but where services and duties fell outside our service agreement (and were therefore an additional stream of income to our business). We highly recommend “Strata Mastery”. The course is essential for anyone looking to start a body corporate management rights new business or for those looking to advance their technical knowledge and excel in their current role as Building Managers/Property Managers .”
Barbara Lockyer - Strata Manager
“STRATA MASTERY TRAINING & CONSULTANCY SERVICES – The “Aspect Property Group” was established in 1989. We pride ourselves on delivering unique and innovative properties and our team of industry specialised site managers, registered builders, tradespeople and apprentices are the corner stone of what makes APG, award winning, developments. We also believe that the continual up-skilling of our workforce is critical to our success.
We initially engaged Strata Mastery training services to keep up to date with changes in building compliance legislation. However, as APG’s business model expanded into body corporate management, we were looking for a service provider with specialised body corporate knowledge and industry experience in areas including building compliance, property/letting/lease management, business management and strata title management. We were looking for flexibility to accommodate staff with varying levels of competency. It was important to us that training and consultancy services were able to be customised to meet our specific company needs.
Without question, Strata Mastery provided such a service and delivered on our expectations.
In addition to Strata Mastery’s educational courses, we were also introduced to “Platinum Club” which provided a suite of body corporate motions, operational templates, procedural guides. It is a great resource endorsed by Grace Lawyers (specialist body corporate solicitors) and also complies with the Australian Building Management Code. We would highly recommend Strata Mastery to anyone looking to improve their business and community in the strata industry.”
John Nibbs - Executive Committee Member
“I recently completed the “Strata Mastery” Building Compliance 101 and ABMA Code Introduction & Code Utilisation” training course as an executive member of the Body Corporate. The training was invaluable as it provided advice on statutory and building management responsibilities for facilities managers and committee members. Some standards are not regulated and the ABMA Code provides advice on minimum levels of compliance and how best to measure performance. The Code is very well laid out; and provides information in a manner which is easy to find and understand. I had no clear picture of who was responsible for what; strata management, the building manager, or owners (committee); this training provided very clear advice and I was shocked to find out how much I did not know. The training was provided in a friendly and interactive environment. Stephanie Yun was an excellent presenter and was most helpful in addressing issues specific to my building. I would encourage any stakeholders in building management (and from my perspective particularly committee members) to attend the training.”
Canberra Heights, Sunshine Coast
Nicholas Miao - Owner & Operator of Management Rights
“Without a doubt important information. The kind of information managers do not want to learn through experience!”
Edward Street, Brisbane
Dr. Deborah Kuchler - Committee Member
“I am the Chairperson of CTS 30418 Body Corporate Committee, a Member of CTS 32731 Body Corporate Committee and an Owner at CTS 24687. The risks associated with managing these complex buildings are high and constant both for Management and the Committee. I recommend that all Building Managers and Committee Members at the very least, complete the Australian Building Management Code Introductory Course held by Strata Mastery. I also strongly recommend the full course. Trainers have an extraordinary ability to present the complex content in a practical manner and at a level that can be understood by all participants. Therefore the courses enjoy a high level of engagement and participation by all. I highly recommend Strata Mastery courses without reservation.”
Owner “La Sabbia” Residences, CTS 24687, Surfers Paradise
Suranga Gonakumbura - Facilities Management, Victoria
“5 STAR RATING – Exceptional course (Building Compliance 101 & Strata Mastery – ABMA Code Utilisation & Code of Conduct – Weekend Training Course), not to mention the extraordinary, extremely knowledgeable Trainer, Stephanie Yun, with practical, hands-on experience in the strata field. It was interesting – every minute of it. Well worth it and money well spent. I have gained lots of practical information from the training course and ABMA Code and I learn something new every time I read the course content… The course was the absolute “icing on the cake” and as a highly experienced Facility Manager of large, high-rise, mixed use schemes, this is a genuine credit to Strata Mastery.”
Chadwick harding - Owner/Operator of Management Rights, Kangaroo Point
“Wow! The Strata Mastery (ABMA) Building Compliance & Body Corporate Legislation training course exceeded my expectations. Very detailed & personalised onsite training, which is rare to find. The training fills you with absolute confidence for your best practice procedures and knowledge, helping you guide and direct building/committee performance at a high standard. Thank you Stephanie! You’re providing great knowledge to assist the industry. Very glad I took this course with you.”
Jenny Brown - Executive Committee Member
“The training made us aware of the many ‘gaps’ between legislated standards required of Body Corporate Managers and Building Mangers, and the expectations of Committees and Lot Owners in general. I feel the session gave us a good understanding of what we don’t necessarily know, and how to find answers or solutions from the Code. The ABMA Code Introductory Program + “Strata Mastery” – ABMA Code Utilisation & Code of Conduct Program, reflected the vast experience and knowledge Stephanie (Senior Trainer) had of the industry and her explanations made it easy to follow legislated processes to meet our compliance obligations. I am sure all participants were encouraged more than ever to strive for ‘best practice’ in their different roles.”
Alexandra Beach Resort Apartments (“Breakfree”), Caloundra
Meg Cole Ryan - Body Corporate Chairperson
“Our Body Corporate Committee was starting from scratch with our understanding of the ABMA Code when commencing training with “Strata Mastery”.
Trainers were patient, professional and knowledgeable. Training sessions have enabled our Committee to become more confident in fulfilling our roles and responsibilities as voluntary committee members.
Our compliance training was also extended to Strata Mastery’s – “Body Corporate Best Practice” training program. The program provided the Committee and our new Building Manager with a greater understanding of the Body Corporate & Community Management Act, it’s associated Regulation Modules (in Queensland) in addition to a greater understanding of the practical application of legislation relating specifically to maintenance, compliance and care of our building. We were provided with a copy of ‘The New Layperson’s Guide to Body Corporate Laws in Qld’ as well as a workshop guide that summarised our key roles and responsibilities.
Our extensive training with “Strata Mastery” has enabled our Committee to feel as though we are taking more responsible control of our valued investment, whilst also supporting our Building Manager to become better informed about his own responsibilities in building compliance and Workplace Health and Safety Management requirements.
Trainers were extremely generous with their time; in particular, an offer to provide a follow up session with our Building Manager to help him better understand the ABMA Code in relation to his own caretaker’s contract.
Strata Mastery training courses are practical, extremely well planned and very accessible for everyone. Strata Mastery have helped our Committee to perform with more confidence and knowledge. Trainers are only a phone call away for any questions. We are in a much stronger position than we were before our training with “Strata Mastery.”
Winchcombe Carson Woolstore CTS 28348, Teneriffe
Tom - Body Corporate Chairperson
“Finally, a tailored training course that is specifically customised to our very own building and strata scheme! Stephanie provides an expert knowledge base in a fun, informative and practical session. Highly recommended to Committee Members and Building Managers alike.”
Skyline Terrace Bowen Hills – Brisbane City
Gerry & Robyn Godwin - Resident Unit Managers
“We have had the pleasure of knowing Stephanie Yun (Director of “Strata Mastery”) for the past 5 years and have found her to be both knowledgeable and a dedicated professional. Stephanie has an unwavering passion and genuine commitment to the strata title industry and is generous with her time and knowledge in helping and supporting others to better understand their compliance obligations. Strata Mastery workshops are practical, informative and delivered in an easy to follow, understandable manner. We highly recommend all persons involved in strata buildings to at least complete the “Strata Mastery” – ABMA Code Introductory + ABMA Code Utilisation & Code of Conduct Program.”
Urban Sanctuary Villas, Currimundi, Sunshine Coast – Year 2017
Mick Toms - Owner & Operator of Multiple Management Rights
“Coral Sea Properties Pty Ltd is a Mackay based company that holds management rights and operates high rise apartment complexes in the Mackay region. Paramount to our success in the property management industry is compliance and becoming an accredited organisation with the ABMA. “Strata Mastery” has provided us with a full turnkey solution to assisting us with our training and ABMA accreditation needs. “Strata Mastery” has been a great company to deal with from start to end. Trainer’s knowledge of the strata industry and the ABMA is amazing. Staff are polite, friendly, refreshing training professionals, we highly recommend that you engage “Strata Mastery” for all of your ABMA and strata training needs.”
Corel Sea Properties – Mackay
Duncan Bains & Pamela Bains - Owner & Operators of Management Rights
“My wife and I have recently completed the ABMA Building Management Code Introductory Course + “Strata Mastery” – ABMA Code Utilisation & Code of Conduct Workshop. We both found the course extremely informative and important in our role as (onsite) Building Managers. Staff delivery style was logical and clear, creating interest throughout. Trainer’s extent of knowledge was such that no question was left unanswered despite there being present a number of students with their own unique experiences to share. We have no hesitation in recommending the ABMA program and Strata Mastery to any person/s with interests in management rights.”
Sunshine Coast – Island Quays
James Gooley of ``Q-Paint``
“QPaint has been involved with the Strata Industry for over 20 years. In the last 12 months we have had the pleasure of dealing with Stephanie Yun at Strata Mastery and the ABMA. We have found Stephanie to be the most informed and passionate, of any Strata Manager. Stephanie is leading the cause for a better industry standard with the ABMA. Stephanie is bringing to the attention, of what is required of Strata Managers, On site Managers, Committee Members, and Trade Contractors. With complex rules and regulations within the Strata Industry, Stephanie has a way to show you in simple terms that’s easy to understand. The ABMA is the best thing that the industry has seen in some time. I believe any person or business that becomes involved with Stephanie, Strata Mastery, and the ABMA will benefit from her leadership, knowledge and willingness to help. If you have the chance to speak or meet with Stephanie, you will come away knowing you have a professional with your best interests looking after you.”
Business Development Manager – Brisbane City
Peter Dick & Annemarie Dickson - Resident Managers
“We attended the (4 Hour) ABMA Code Introductory Course + “Strata Mastery” – ABMA Code Utilisation & Code of Conduct Workshop, as presented by Stephanie Yun.
We were delighted to find that Stephanie knew the code “inside out”, and is very knowledgeable and enthusiastic about management rights. She is also very adept (and patient) at answering our questions and explaining things in terms we could understand.
There were as many as seven on-site managers who attended the course, which in our experience made the workshop more interesting and personable.
This was the first time my husband and I had met Stephanie Yun, and since this workshop we have maintained contact with Stephanie through emails and found her to be very approachable and helpful.
We would highly recommend that both committee members and building managers enrol in the “Strata Mastery” – ABMA Code Introductory program to gain an understanding of their building compliance obligations.”
Azure Apartments – Double Bay
Bill Lapthorn & Jane Lapthorn - Resident Unit Managers/Owner
“My wife and I own and manage a large, high-rise holiday resort on the Sunshine Coast. We initially subscribed to the ABMA Code. With the release of the 2nd Code Edition – which accurately reflects any changes to legislation each year, we renewed our subscription and were pleased to discover that an ABMA Industry Accredited Course Facilitator (“Strata Mastery”) also provided training on the Code within the Sunshine Coast region to Resident Building Managers, Committee Members and Service Contractors. With the assistance and support of our Strata Managers, “Northcoast Body Corporate Management Services” (NCBCMS), the onsite building management team, including three of our voting committee members, enrolled in the ABMA Code Introductory Course. My wife and I further registered in the (half day) STRATA MASTERY – “Body Corporate Best Practice” Program. What are our thoughts?… The two half day, courses were very informative and well presented in an easy and relaxed style. In two words, “very good”. Our view in fact is that all Bodies Corporate and Caretaking Managers would benefit immensely from either enrolling in or completing a one day refresher course offered by Strata Mastery and the ABMA, every year.”
Centrepoint, Sunshine Coast
Darryl Clausen - Executive Committee Member
“If you happen to be a member of a Body Corporate in Brisbane and also have had difficulty with your Resident Manager, things could begin to change if you make the right move. Last Friday, four of the members of our Body Corporate along with our new Resident Managers met with Stephanie Yun at “Strata Mastery”. Quite often members of a Body Corporate will agree to be part of this non-paying Body to try to ensure their properties are well managed and serviced regularly. Many people in a complex will not volunteer for the Body Corporate, but leave tasks to others. As Stephanie explained though, would you rather be in the driver’s seat of a car and avoid an accident or be asleep in the back seat, unaware of what was about to happen. You might also find the ABMA Building Management Code to be your best guide, but have little idea how to really use it. You might also have a manager who does not do their job properly, but you are unable to know what they must rightfully do. I can highly recommend Stephanie to take you through the documents and train you in how to use them to your best advantage. She had a big task, but kept us on target, yet allowed for relevant questions as we went. Along with appropriate breaks and a comfortable environment, she helped to actually create a cooperative working Body Corporate Family for our complex. I came away with a very positive outlook and I believe the others on our team felt the same. We have already begun to develop some new policies together to handle several long standing problems.”
Avalon Parkside, Spring Hill
Claudia Anton - Executive Chairperson/Secretary and PBC Representative for Proximity in Hamilton
“Looking from different perspectives, have started year with a bang! One such highlight is the ABMA training with Strata Mastery! As a Chairperson and Secretary, the commitment to acquiring an understanding of the BCCM Act and the ABMA Code, equipped me with sound knowledge and understanding conducive to better governance within the Body Corporate. I could not emphasise enough the importance and validity of these courses, relevant to any committee member or executive alike. Operating as a volunteer in an unregulated industry such as that of the Body Corporate, is not an easy undertaking. However, to effectively improve the strategic and tactical capabilities necessary for a well-governed body corporate, I wholeheartedly recommend the ‘magic and common-sense offered by Stephanie Yun from Strata Mastery.”
Trevor Bock - Executive Committee Member
“The Strata Mastery – ABMA Code + Body Corporate Best Practice Workshop I attended with our Caretaker and Building Manager was most enlightening and informative. The delivery was very professional and the workshop was enjoyable and friendly. It was an opportunity to gain a very good insight into the many facets of building/facilities management from both the Committee and Building Management’s perspective. A valuable experience for both Committee Members and Building Managers on the ABMA Building Management Code and each other’s roles and responsibilities (as set out under the Body Corporate & Community Management Act). I would highly recommend this training program for all Building Managers and Body Corporate Committee Members.”
Victoria Towers – Gold Coast
Marion Mollet - Facility Management
“I recently completed the ABMA – “Strata Professionals Annual Induction” Training Program and the STRATA MASTERY – “Body Corporate Best Practice” Training Program with Stephanie Yun to update my knowledge on the Australian Building Management Code and Body Corporate & Community Management Act. The Courses helped me to better understand body corporate legislation and the practical applications for Building Managers in relation to building maintenance, insurance, WHS and (strata) stakeholder roles and responsibilities. The training that Stephanie presented was friendly, professional, practical and her underlying knowledge was simply invaluable.”
MJM Consulting & Training – Caloundra
Lalit Bhalla - Executive Committee Member
“Thank you Strata Mastery for a very informative program. It was such an eye-opener to see just how many Body Corporates/ Building Managers do not comply with the ABMA Code. You were fantastic and so knowledgeable. I applaud your presentation! I got so much out of the great day!… I now understand why industry solicitors refer to you as “a real asset to our strata industry”.
Ocean View Resort, Caloundra, Sunshine Coast
Marcella Walker - Property Developers
“As Caretaker and Management Rights Owner for a number of community title schemes, we registered for the Strata Mastery ABMA Code & Body Corporate Best Practice training program to familiarise ourselves with the Code and better appreciate the regulation around bodies corporate and more specifically the roles and responsibilities of strata managers and committees.
The training delivery was very professional and interactive and Stephanie’s knowledge of the Code, strata management and the industry generally was extensive. We found it particularly valuable that Stephanie was able to tailor the content to suit our specific needs as caretaker with practical case studies and real live examples.
The training has given us peace of mind that our operating practices and service standards are within the spirit of the Code.
We would be happy to recommend Stephanie and her Strata Mastery program to our strata managers and committee representatives.”
Financial Controller, Ekkopoint Properties, Brisbane City
Neil Belton of ``Furtado Group`` - Operator of Over 13 Sets of Management Rights
“Our company own and operate 8 sets of Management Rights within Senior/Aged Care Residential Villages (Strata Title Schemes) in addition to a number of other complex’s. (Strata Mastery) Stephanie Yun’s expertise has been an eye-opener for our Management team. The training provided was customised and designed to take into account our individual weaknesses and strengths and enabled our team to develop the professional skills required to competently perform all aspects of the Caretaker’s role for the Bodies Corporate we manage.
Stephanie also provides an excellent backup and support (consultancy) service to staff, as needed. We highly recommend the appointment of Strata Mastery to work effectively with all industry stakeholders – Committee’s, Strata Managers and Caretakers.”
(Strata Mastery services engaged by “The Furtado Group” included: (i) “ABMA Code Introductory Course; (ii) STRATA MASTERY – “Body Corporate Best Practice” Training Program – Part A & Part B; (iii) “STRATA MASTERY – “Body Corporate Best Practice – Site Specific, Compliance Support”.)
Operations Manager – Brisbane
Wei Li (David) - Owner & Operator of Management Rights
“I recently enrolled to the ABMA – Strata Professionals Annual Induction (“SPAI”) Training Program with Strata Mastery. I was extremely grateful for the kindness and professionalism Trainers extended to me. Although I have owned and operated Management Rights for over two years, I gained so much from the training program I honestly wish that I had attended the workshop earlier! I will be telling all my friends about Strata Mastery. I know that they will also find the course very helpful. Staff encouragement also gave me a lot of confidence. Their extensive knowledge and professional attitude is excellent. I would urge the community as a whole (committee members, lot owners, caretakers) to get training or seek guidance from Strata Mastery. The course concluded at 4:30pm however Trainers stayed on until 6pm to assist me with my personal queries. I will be keeping in touch with Strata Mastery and only wish them well.”
Nexus On Nundah
Glen Luscombe of ``ARC Projects``
“Thank you Stephanie for your energy and passion. With such high stakes involved with property investment every person involved with a Strata Titled Property needs to speak to Stephanie and the ABMA. All parties have a heavy investment in their property whether they are owner occupiers, investors, site managers or contractors there is legal responsibility for all parties. I personally believe that the ABMA are a valuable tool in maintaining and servicing properties. With over 35 years of expereince in the building maintenance industry, I found from a contractors point of view, it really helpful to understand the code of practice and workings of the strata title industry. It has given me understanding on how as a fully licensed building contractor we can assist our client better and understand what they need with the easiest, safest and most transparent course possible. I recommend that anyone who has or is getting involved with any part of a body corporate and strata titles management industry speak to Stephanie and broaden your understanding. Protect yourself and your investment.”
Coral Samal - Executive Committee Member
“I am Chairperson for our committee at Vertice Apartments CTS 46020. Along with our building manager, I recently completed the ABMA – SPAI (Strata Professionals Annual Induction) and STRATA MASTERY – ABMA Code Utilisation & Code of Conduct Training Program for caretakers and committee members. In addition to the STRATA MASTERY – BCBP (Body Corporate Best Practice) Full Training Program. Stephanie introduced us to the ABMA Code. It is a ‘go to’ reference guide for committee members and the building manager as it pulls together acts, regulations, code of conduct and maintenance of common property in practical terms. It defines a minimum standard for cleaning, gardening, maintenance etc., everyone’s opinions around these areas is different so having a reference point simplifies difference of opinions. Stephanie has an in depth understanding and professional knowledge of statutory legislation that enables her to deliver to committee members and caretakers a clear understanding of their roles and responsibilities. The training was clear, concise, informative and delivered in such a way that it was unique to our body corporate. We had a lot of questions relating to our complex that Stephanie did not hesitate to guide us to the appropriate legislation and the ABMA Code. Stephanie went above and beyond her role by supporting both the committee and building manager to perform their duties in a efficient, cooperative way. Even though our training is finished she is still in touch and offering support. The training has made me aware of the committee’s legislative responsibilities and the importance of looking after our complex for the future.”
Vertice Apartments CTS 46020
Cathering Chun - Owner & Operator of Management Rights
“I recently subscribed to the ABMA – SPAI (Strata Professionals Annual Induction), STRATA MASTERY – ABMA Code Utilisation & Code of Conduct and STRATA MASTERY – BCBP (Body Corporate Best Practice) Training Program. I found the courses to be very useful in my role as Building Manager. Stephanie Yun is very professional and provided a lot of good examples and delivered practical knowledge that related specifically to my field and my body corporate. I highly recommend the “Strata Mastery” Training Program to those wishing to enrich their knowledge in the area of management rights and also for those wishing to keep up-to-date with their building compliance requirements. I have recommended the training program to my body corporate committee members and even my strata manager! I am so pleased that I have completed the training program and have Stephanie as a reliable industry contact.”
Jin & Grace Kwon - Owners & Operators of Management Rights
“We were referred to Stephanie Yun (of “Strata Mastery”) from two independent industry sources, at a time when we were experiencing issues with our body corporate committee. After completing the ABMA – “Strata Professionals Annual Induction” (Australian Building Management Code Introductory Course), “STRATA MASTERY” – ABMA Code Utilisation & Code of Conduct Program (practical application of the ABMA Code Standards to the Caretaking contract) and “STRATA MASTERY” – Body Corporate Best Practice Training Program (Introduction to the BCCMA97), we soon realised the importance of all industry parties – Building Managers, Committee Members and even Strata Managers, enrolling to these three programs. If all relevant stakeholders completed the program with Stephanie Yun of “Strata Mastery”, we would all be on the same page! Everyone would possess an accurate interpretation of Caretaking duties and gain a better understanding of the equal and important role each one of us plays in relation to the maintenance and care of common property. I genuinely believe that there would also be less issues arising between the Building Manager and Committee Members. Whilst undertaking the course, we could not help but be impressed with Stephanie’s extent of industry knowledge and experience within the strata sector. Stephanie has not only previously performed the functions of a Senior Strata Manager, Body Corporate Branch Manager, Property Manager, Letting/Sales Agent but also currently assumes the dual role and responsibility of Chairperson/Secretary within her own complex. Stephanie also performs the role and functions of the Building Manager at “Windsor Suites”. I believe this is fundamentally why Stephanie’s training programs are delivered in a very clear, concise and relatable manner. Her training program is not only designed for Building Managers (like me) but also experienced or inexperienced Committee Members and Strata Managers. I would not hesitate to recommend Stephanie to any person/s in our industry. She is the best!”
Arundel, Gold Coast
Simon & Teresa Ngai - Owners & Operators of Management & Letting Rights
“I am writing to recommend the services of Strata Mastery.
My wife and I engaged Strata Mastery to provide “BUILDING COMPLIANCE” training services – Training on the Australian Building Management (“ABMA”) Code and “Body Corporate Best Practice” (BCCM Act) regulatory requirements, in July of this year. The purpose was to improve our overall knowledge and work performance, as co-owners/operators of Management Rights within the strata industry.
At the time of Strata Mastery’s appointment, we were facing some challenges with our body corporate committee. We required the assistance of an independent consultant who could accurately assess our situation and to help us solve a number of issues within a short period of time.
Strata Mastery’s response was immediate and they went out of their way (sacrificing their personal weekend time) to meet us onsite in order to accommodate pressing compliance deadlines.
Strata Mastery has been a trusted resource from the moment we met. Trainers have not only delivered on their promises and improved our technical knowledge base significantly and within a matter of days! But the enthusiasm and willingness to share their knowledge, industry resources and office/management tools etc. to help my wife and I to solve our problems in a timely and efficient manner, was made so easy. Management tools which we have found to be been invaluable for the longevity of our business and scheme.
I highly recommend the services from Strata Mastery to anyone who works in the industry or lives in strata. I believe their in-depth knowledge and professional commitment would greatly assist those in genuine need.”
Padstow Views, Eight Mile Plains
Willem Westra van Holthe - Executive Committee Member
“The two days I completed with Strata Mastery were hugely beneficial to my knowledge and understanding of everything that relates to Bodies Corporate and especially to my role as a Body Corporate Chairperson. Clearly, Trainers are highly experienced and knowledgeable. Their course delivery (Northern Territory – ABMA “Strata Professionals Annual Induction” & STRATA MASTERY “Body Corporate Best Practice” Training Programs) was clear and concise, supported by real-life anecdotes and tailored to the laws and regulations of the Northern Territory and my own complex bodies corporate (mixed use) structure. I’m genuine in saying that I enjoyed the programme. Trainers succeeded in opening the eyes of everyone in the room! I have no hesitation in recommending Strata Mastery to anyone looking to broaden their knowledge and give them confidence to properly perform their roles as body corporate members.”
Wharf One – Northern Territory, Darwin
Dan Stanaway - Owner & Operator of Management Rights
“I have found the course content and the quality of the training to be “Excellent”. The (4 Day Course) I attended was all extremely relevant and I enjoyed learning more. I’ve done this job (Building Management) for a number of years and finally have the confidence when dealing with body corporate matters. I would definitely recommend this course to others. In fact, I already have!”
The Edgebrook CTS 51739, Lutwyche
Rhiannon Spelman - Property Manager - Arden Group - Property Developers
“5-STAR RATING – HIGHLY RECOMMENDED: The training (ABMA & Body Corporate Legislation Course) I had with “Strata Mastery” was invaluable. Stephanie Yun is so professional, an absolute wealth of knowledge and has an excellent teaching style with an incredible knack for explaining legislation in layman’s terms. Thank-you so much Stephanie – I feel extremely confident moving into my new role!”
Paul Vasey - CMBM Facilities Manager
“Stephanie Yun (Strata Mastery) is an excellent Course Facilitator. Her professional approach made the training program interesting, fun and moved at the right pace. Stephanie communicates in a way that was easy to understand, she clarified points where needed and provided answers to questions at anytime that was required rather than at the end of the workshop. Her tailored course to suit our exact needs were beyond expectation and delivered to a high standard. I would highly recommend any of Strata Mastery classes for anyone requiring strata or building management knowledge.”
Raquel John - Owner & Operator of Management Rights
“Strata Mastery would have to be one of the most informative amazing courses I have ever enrolled to. Stephanie’s knowledge on all things to do with Management Rights, Strata Management, ABMA Building Code, any legislation is phenomenal! I recently completed the 4 day course and would highly recommend it to anyone who wishes to gain in-depth strata knowledge and even knowledge of things you wouldn’t have known was even out there to learn! Better yourself and your business! Extremely professional. Stephanie also helps you after your course and is able to put you in touch with service contractors, that are efficient and qualified. She has a large data base.”
Sandringham Apartments, Bundall, Gold Coast
Steven Zhang - Owner & Operator of Management Rights
“5-STAR RATING – Thank-you very much Strata Mastery for helping me to comply with the “Diverse FMX” Caretaker Performance Management Audit Report. The training course was very comprehensive and provided me with knowledge and thorough understanding of the ABMA (Australian Building Management) Code – Relevant acts and regulations that apply to my body corporate. I wish I had completed the training program 2 years ago when I first purchased the business! (Management Rights). I highly recommend that other onsite Managers or MR purchasers undertake the Caretaker course.”
Lilly Jia - Owner & Operator of Management Rights
“I have made many investments throughout my career but this course (Strata Mastery – Caretakers Performance
Briony Burke - Executive Committee Member
“5-STAR OVERALL PERFORMANCE RATING – Why has it taken so long for such a course (SPAI – Strata Professionals Annual Induction and Strata Mastery – ABMA Code Utilisation & Code of Conduct Training Program) to be implemented to the committees and owners who struggle with understanding the mine field that is Body Corporate or Strata. Finally some clarification. Looking forward to more.”
Jason Whitelock - Owner/Operator of Management Rights, Caloundra
“The experience with Stephanie Yun (of Strata Mastery) was great! Stephanie makes you feel at ease within the training environment and explains content (ABMA Code & Body Corporate Legislation) in a manner that is easily digested. I would certainly recommend anyone looking to either update their skills or someone entering the Building or Strata Management Industry to undertake the training course. Spend the money and invest in your future and business. The training is an invaluable tool that will provide you with the professionalism and diligence required to set you apart from other service providers.”
Jason & Louise Agnew - Owner/Operator of Management Rights, Coolangatta
“My wife and I are relatively new managers in a 94 apartment building on the Gold Coast and we engaged Strata Mastery to help us better understand our obligations to the body corporate and the building in general. We discovered how much we didn’t know! The Strata Mastery course was incredible. We learnt so much within a short period of time and discovered that there is a formal structure in place that supports Building Managers and Body Corporates so that their tasks and duties have been benchmarked at a minimum standard. An added benefit is that it helps promote good relations between both parties which is something that we’ve been striving for since beginning this tenure. There is a huge amount of legislation to be aware of and with this understanding we can confidently know that we’re compliant and ensure the building is managed in a more professional way. We have no hesitation in recommending Strata Mastery as an essential training exercise for new managers and even for existing ones to keep up with current legislation and expectations.”
Mary Liu - Owner/Operator of Management Rights, Gold Coast
“Strata Mastery was recommended to me by my management rights industry specialist lawyer, Mahoney Lawyers. My priorities were to ensure that I suitably impressed my new prospective body corporate committee (at the Assignment Interview) and to confidently deliver on my contract obligations to secure my own personal investment which was not insignificant. I had previously owned and operated management rights but there was some room for improvement. After completing a one week intensive training program and engaging Strata Mastery consultancy services, I not only successfully obtained the written consent of the body corporate, but more importantly, I was able to implement a detailed building management action plan for the mutual benefit of my family and my new body corporate. I could not have been happier with the one-on-one assistance that I received and onsite too! The training program was 100% customised to my personal and professional needs and was 100% specific to the scheme I was looking to purchase. The fully customised program helped to remove any confusion previously experienced in my role. I would greatly urge any new or existing buyer of management rights to undertake the Strata Mastery training program. Stephanie is true to her word and will help you to “take control of your investment”. Thank-you Strata Mastery!”
Darren Paterson - Director, Leader Fire & Electrical Services, Brisbane
“We are a trade services company and have been working with Strata Management companies for many years as this sector is a great fit for our business. I have just completed the Strata Mastery ‘Trade Services’ course with Stephanie Yun and cannot believe how much I have learnt during this course. From this course we have been able to formalise strategies that will take our business to the next level. Thanks Stephanie, two things became obvious during the course , your passion for this industry along with your incredible knowledge of the Body Corporate Management. I would highly recommend this course to either those currently providing trade services to the industry and even those looking to start. Thanks Stephanie.”
Owner/Operator of Management Rights - Gold Coast Multiple Developments
“We have recently undertaken the “Strata Mastery” – Caretaker Performance Management Audit/Assessment Training Program” which incorporated both the (QLD) Building Compliance 101 Training Course and “ABMA” – Code Utilisation & Code of Conduct Training Program with Stephanie Yun.
We have to say, we learnt a lot within a short period of time, especially what was performed right (that is, tasks in accordance with our Caretaking Agreement – “Schedule of Duties”, and all applicable industry Acts and Codes of Practices), what was performed incorrectly, and certainly what we must execute in the future to ensure the best possible outcome in our role as Building Managers.
We would like to say thank you Strata Mastery your professionalism and imparting site specific information and body corporate specialist knowledge during each fully customised training session. Upon completion of the training course, my husband and I further engaged Strata Mastery (on a casual consultancy basis) to assist us, one-on-one, to meet our contractual obligations and ultimately to achieve a positive assessment/audit result. We would highly recommend “Strata Mastery” to others.”